Supporting You

We become your first port of call for any issues with your services

safe-data-storage-logo

Working with large vendors as a small or even medium sized MSP can make it hard to get answers from from them and leave you frustrated that you have no voice or that the escalation of the issues you are facing are not being expedited quickly enough.

As reseller of our services we become your first point of escalation of any issues. Which in most cases reduces the need for vendor escalation and a quicker fix.

We are are there to support you with any issue that you might have with your backups and then we escalate to the vendors if there are issues.

safe-data-storage-technical-support-1

Benefits

Using a backup specialist brings significant advantages, particularly for businesses that rely on data-driven operations and want to ensure business continuity

20 Years Experience

Safe Data Storage have been supporting our reseller network of over 400 MSP’s for over 20 years. It’s a solution that just works and we have a high retention rate due to the top class support. We are a “support first” organisation which means the support team pick up the phone 95% of the time.

Expertise and Reliability

We have extensive knowledge and experience with data backup processes, tools, and best practices. 

They are up-to-date with industry standards, including encryption methods, compliance requirements, and data recovery techniques.

Customized Backup Solutions

We can help analyse a company’s specific needs to create a tailored solution based on data volume, criticality, and recovery time objectives (RTO). We help ensure backup plans are aligned with business goals, avoiding generic solutions that may not be effective for specific needs.

Regular Monitoring and Testing

We continuously monitor our backup solutions, identifying and addressing any potential issues before they become critical. We regularly test backups, ensuring data integrity and availability when needed for recovery.

Fully Trained Staff and Support Website

We continually invest in our staff to ensure that they have all of the relevant skills to support you with any issues but are also up to speed on all of the latest products, features and functionality. Self help is available via our website.

Prompt Response Times

Our expert team is available to assist you with any technical issues or inquiries you may have.

With prompt response times and personalised assistance, we ensure a smooth and hassle-free experience. . 

Need support now?

Contact us by phone on 01689 661030 or visit the support site

safe-data-storage-logo-mark-white
Unlimited. No Obligation

Start your 30-day free trial today

Try it for yourself with our free no obligation trial and start protecting your vital machines today.

Safe Data Storage Customer Support

We offer unbeatable UK-based customer support via phone, email, and online chat for assistance, backed by experienced technicians and a wealth of helpful resources.

Phone, email & online chat

Our UK support team is available during office hours for any assistance you need via phone, email and online chat.

Experienced Technicians

We have knowledgeable technicians who are experts in their fields and can provide quick and effective solutions to any issues customers may encounter.

Helpful Resources

Our ever growing knowledge base and YouTube channel contains articles and tutorials to help customers get the most out of their services and troubleshoot any problems they may have.

safe-data-storage-technical-support-1
safe-data-storage-logo-mark-white

How can we help?

Our friendly team will find out your needs and requirements and offer the best solution.

What our Customers say

Here is a selection of fantastic reviews from our loyal customers.

Do you have a question?

See our frequently asked questions page for answers to those common questions.

Trusted Partners

Contact Us

How can we help you today?

Contact Safe Data Storage