Frequently Asked Questions

Business Sector FAQ’s

Your data is stored in our two UK based data centres, our primary is in London and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard.
Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited.
ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality.
ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure.

We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

We will do our best to beat any like for like quotes or current invoices.

Education Sector FAQ’s

Your data is stored in our two UK based data centres, our primary is in London and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard.
Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited.
ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality.
ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure.

We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

Chairty Sector FAQ’s

Your data is stored in our two UK based data centres, our primary is in London and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard.
Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited.
ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality.
ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure.

We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

We will do our best to beat any like for like quotes or current invoices.

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Safe Data Storage Customer Support

We offer unbeatable UK-based customer support via phone, email, and online chat for assistance, backed by experienced technicians and a wealth of helpful resources.

Phone, email & online chat

Our UK support team is available during office hours for any assistance you need via phone, email and online chat.

Experienced Technicians

We have knowledgeable technicians who are experts in their fields and can provide quick and effective solutions to any issues customers may encounter.

Helpful Resources

Our ever growing knowledge base and YouTube channel contains articles and tutorials to help customers get the most out of their services and troubleshoot any problems they may have.

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Our friendly team will find out your needs and requirements and offer the best solution.

What our Customers say

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