Frequently Asked Questions

SAFE Backup Plus FAQ’s

Your data is stored in our two UK based data centres, our primary is in London and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

As well as the basic file and folder backup you can also backup Full disk image, Microsoft Exchange, Hyper-V, SQL, System Backup along with Synology NAS, MySQL and Mongo DB.

You can be as specific as you want to be on the files and folders you back up.

Users can set the retention policy to whatever meets the criteria for their industry, from 14 days to forever.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard. Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Like all our services, we never restrict upload and download speeds or the amount of data you transfer. You can add restrictions if desired.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

SAFE DR FAQ’s

Your data is stored in our two UK based data centres; our primary is in London, and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Using Veeam Encryption your backup data is encrypted at source and will remain that way at rest on our servers.  Your data is also sent using Veeam secure connection to our Cloud Connect Servers.

SAFE DR is predominantly a full image backup, for physical, HyperV and VMWare systems.

Yes, simply create an account with us and add us as your Veeam Service Provider.  You can then start copying your data to us via Cloud Connect.

Yes, and this is recommended as you would really only use your cloud copy that we hold for a DR scenario, but of course you are in control of this setting.

Like all our services, we never restrict upload and download speeds or the amount of data you transfer. You can add restrictions if desired.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

We protect your offsite copies using Veeam Insider Protection which protects you from your data from attacks like this.

SAFE C2C FAQ’s

All your Cloud backed up data is stored in Amazon S3 Secure Storage with unlimited retention

Yes, all stored backup is encrypted using advance AES-256 encryption algorithms and all data transmitted between your services and ours is encrypted and secured using SSL (HTTPS) enabled servers.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

You can backup your Microsoft Suite as a bundle, or just the products you use. It also backs up Google Workspace, Google Drive, SalesForce, Box and Dropbox.

You can select individual items, or everything inside the product.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

SAFE Image FAQ’s

Your data is stored in our two UK based data centres, our primary is in London and this is replicated to Bournemouth. Both data centres are ISO 27001 accredited.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard. Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

A full Disaster Recovery service, capture everything on your operating system; applications, configuration settings, services, data and custom applications.

Like all our services, we never restrict upload and download speeds or the amount of data you transfer. You can add restrictions if desired.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

SAFE Sync FAQ’s

Anywhere really.  As long as you have internet access, you can gain access to your files from a PC, MAC, Tablet and phone.

No, although there is a retention area built into SAFE Sync, it’s not designed as a backup service.  We would recommend backup up the data using SAFE Backup PLUS from a local machine.

SAFE Sync is a file sharing platform that allows users to access, share and sync company files and documents from PCs, MACs iOS, Android and Windows phones.

Absolutely, upload the file you want to share, then share with an individual, group or everyone.

You can protect a shared file or folder by sharing only to certain people, limit the amount of times a file can be viewed, set an expiry time, limit the number of downloads, and share only with password.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Like all our services, we never restrict upload and download speeds or the amount of data you transfer.

SAFE VM FAQ’s

Anywhere really.  As long as you have internet access, you can gain access to your files from a PC, MAC, Tablet and phone.

Like all our services, we never restrict upload and download speeds or the amount of data you transfer. You can add restrictions if desired.

A full Disaster Recovery service, capture everything on your operating system; applications, configuration settings, services, data and custom applications.

All our support is based in the UK, in an office just outside London.

We are contactable via phone or email, and we have an online chat on the website.

Yes, all data in encrypted before leaving your site, and remains so while in transit and the whole time it is stored with us. All products have 256-bit AES encryption as standard. Your data can be protected further by the use of multi factor authentication, which ensures no unauthorized persons can access data stored on our servers.

Yes, we are proud to be ISO 9001 and ISO 27001 accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure. We also have security certifications from Cyber Essentials and Cyber Essentials PLUS. As well as being registered with ICO (Information Commissioners Office) for Data Protection.

Yes, our backup services are accredited for SIMS in line with the guidance set out for the backup and restore of the SIMS and FMS databases. We are also a member of the British Educational Suppliers Association (BESA).

We will do our best to beat any like for like quotes or current invoices.

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Safe Data Storage Customer Support

We offer unbeatable UK-based customer support via phone, email, and online chat for assistance, backed by experienced technicians and a wealth of helpful resources.

Phone, email & online chat

Our UK support team is available during office hours for any assistance you need via phone, email and online chat.

Experienced Technicians

We have knowledgeable technicians who are experts in their fields and can provide quick and effective solutions to any issues customers may encounter.

Helpful Resources

Our ever growing knowledge base and YouTube channel contains articles and tutorials to help customers get the most out of their services and troubleshoot any problems they may have.

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